Purpose:

During this temporary period, our goal is to offer flexibility and support to customers using our Pikky dine-in payment app, ensuring their satisfaction and addressing any issues that may arise during their dining experiences.

Scope:

This temporary refund policy applies to all transactions conducted through our Pikky app for services provided at participating restaurants.

Conditions:

1. Refunds will be considered under the following circumstances:

• Billing errors or discrepancies in the amount charged.
• Unsatisfactory dining experiences, including issues with food quality, service, or cleanliness, directly attributed to the use of our app.
• Technical glitches or malfunctions within the app that disrupt the payment process or user experience.

2. Refund requests must be submitted within 24 hours from the time of the transaction.

Process:

1. Customers can request a refund by contacting our customer support team through the app or via email at [email protected].

2. When requesting a refund, customers must provide relevant details of the transaction, including the date, time, restaurant name, nature of the issue, screenshot of payment, and payment ID.

3. Our support team will review the request and may require additional information or documentation if necessary.

4. Upon approval, refunds will be promptly processed according to the chosen refund method.

Refund Methods:

Refunds may be issued in the following manner:

• Crediting the original payment method used for the transaction.
• Providing app credits for future use within the Pikky app.

Exceptions:

This temporary refund policy does not cover:

• Refunds for transactions made outside of the specified timeframe.
• Refunds for purchases made through third-party platforms or payment methods not directly facilitated by our app.
• Refunds for issues unrelated to the dine-in experience or the use of our app.

Communication:

For refund inquiries or assistance, customers can reach out to our customer support team via the app or email at [email protected]. We commit to responding to refund requests within 24 hours of the request being registered.

Legal Compliance:

This temporary refund policy complies with relevant consumer protection laws and regulations applicable to payment transactions within our jurisdiction.

Accessibility:

Customers can access this temporary refund policy within the Pikky app's settings or help center.

Review and Update:

We will regularly review and update this temporary refund policy as necessary to align with changes in app features, payment processes, or regulatory requirements. Customers will be notified of any updates.

Refund Turnaround Time (TAT):

Refunds initiated by the merchant will reflect in the customer's account based on the original mode of payment. Please refer to the following table for the timeline and channel through which the refund is credited: